General Returns Policy
Goods which are not made to order can be returned to our premises for a refund. We need to be informed of the request to return the goods, in writing within 14 days of the customer receiving the order. If goods are not returned to us in the same condition as sent out, the returned items maybe subject to a charge at CG Motorsports discretion. This charge will reflect any damage or repair needed to the item and could be set at an amount up to and including the full original cost of the item. All items will incur a 25% restocking fee.
Hand built or made to order items (bespoke and full clutch kits) cannot be returned for a refund, if certain items have been ordered incorrectly such as drive plates, these can be exchanged.
We can not refund the shipment cost of the original order and will not cover the cost of returning the goods to our premises for correctly supplied parts. Please ensure that when the item is returned that it is securely packaged, if the item is returned damaged to us due to incorrect packaging we will not be able to refund you.
If you wish to return any goods to ourselves, please email or call us prior to sending back the goods with your particular returns reason. Once we have been notified, if approved we will be able to supply you with a returns goods number which will need to be included in written form with the returned order.
Late or Lost Delivery?
If our courier delivers late please let us know. We monitor the performance of our chosen delivery partner and if they don't meet our standards then we want to know so that we can switch to another provider.
If your order does not arrive withing the specified time, please contact us and we will follow up the delivery on your behalf.
Wrong Part Delivered?
If we deliver the wrong part then we will pay the collection charge for the wrong parts.
Most internet mail order companies insist on you paying to send goods back, but we believe this is wrong. If we sent out the wrong parts then we will pay to collect the wrong ones and get the right parts out to you at no extra cost to yourself.
We will send out an Interlink Courier driver to collect the item, if you decide to arrange your own courier we cannot pay them.
Damaged in Transit?
If your CG Motorsport parts are damaged in transit please do not accept delivery of the goods. Once the items are back at our premises, we will be able to inspect the items and replace your order at no extra cost.
If you do sign for the goods and realize that the order is damaged or has missing parts, please contact us for further assistance.
Wrong Parts Ordered?
If you have ordered the wrong parts then we want to get the right parts out to you as soon as possible.
The first thing we'd like to say is that if you are unsure about if a part is the right one for your car then please contact us first.
If the goods have been made to order, we will not be able to accept a full return and refund. If you require certain parts being exchanged, please contact us for further assistance.
Incorrectly Fitted Goods
We always advise that the clutch and flywheel on your car is changed by a professional clutch expert. Unfortunately we are unable to approve goods which have become defective due to incorrect fitment, all returned goods will be tested for incorrect fitment.
We are available for full technical support at all times so if you have any questions please contact us before beginning to fit your new parts.
All incorrectly fitted goods will be void of the warranty and no exchange can be given.
Delivered Duties Unpaid (DDU)
All goods are delivered duties unpaid. If you refuse to pay import VAT and the item gets returned to us by courier, the item will be subject to a re-stocking fee at 20%. Shipping costs to send the item and to receive the item back will not be refunded.